Shipping Policy

1. Order Processing Times

We aim to process and dispatch all physical product orders within 2–4 business days. During peak periods, product launches, or sales events, processing times may be slightly longer.

Digital products (downloads, printables, templates) are delivered instantly via email and/or download link after checkout.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, order weight, and shipping method.

Estimated delivery times:

• Standard Shipping (Australia): 3–8 business days

• Express Shipping (Australia): 1–3 business days

• International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates only and may be affected by carrier delays, customs processing, or peak periods.

3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number (where available). Tracking updates may take up to 24–48 hours to appear.

5. International Shipping

We ship worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

We cannot guarantee delivery times for international orders due to customs and carrier variations.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Contact us at contactus@thesoulritual.au

• Include your order number and any relevant photos (for damaged items)

We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate.

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If the order is returned to us, we can reship it — additional postage costs may apply.

8. Digital Products

Digital products are delivered instantly and do not require shipping. If you do not receive your files within a few minutes of purchase, check your spam folder or contact us for assistance.

9. Pre‑Orders (If Applicable)

Pre‑order items will ship on or around the estimated release date listed on the product page. Orders containing both pre‑order and in‑stock items may be shipped together unless otherwise stated.

10. Questions

If you have any questions about shipping, delivery times, or your order, contact us at: contactus@thesoulritual.au